Terms of service

Last updated: September 4, 2026

1Who we are

carpetcleaninghopesandovallc.com is operated by Hope Sandoval LLC, a single-member New Mexico limited liability company based in Las Cruces, New Mexico. You can reach us at (575) 654-3764. All work is performed by the owner. We do not subcontract.

2What this website is

This site describes our services, publishes our current rates, and links to scheduling and payment tools operated by Square, Inc. Booking and payment happen on Square's systems and are also subject to Square's own terms. This site does not itself take payment.

3Services and service area

Hope Sandoval LLC provides carpet cleaning, upholstery cleaning, pet odor treatment, and general janitorial services to residential and commercial customers in Las Cruces and the surrounding Doña Ana County area. Availability, pricing, and coverage area may change without notice. Some addresses are outside our service radius; we will tell you before booking if yours is.

4Published prices and what they include

Prices shown on this site apply to standard residential rooms in ordinary condition. A room means one carpeted room of up to 200 square feet. A larger open area counts as two rooms.

The current published rate is $150 for up to two rooms, which is also the minimum job charge, and $75 for each additional room. Hallways, staircases, pet enzyme treatment, upholstery, and janitorial work are priced separately and are not included in the room price.

Prices cover carpeted areas only. They do not include subfloor treatment, stain protectant, drapery, area rugs, tile, grout, hard surfaces, or water, flood, or mold remediation.

Written quotes are valid for 30 days from the date given.

5When a price changes

We confirm the price with you at the property before starting work. If conditions differ from what you described when booking, for example more rooms, larger areas, heavy soiling, pet contamination, or furniture that has to be moved, we will tell you the revised figure first.

Nothing is added to your bill without your approval in writing or by text message. If you do not approve the revised price, you may cancel at that point at no charge.

6Gross receipts tax

All prices are subject to New Mexico Gross Receipts Tax, which is added as a separate line on your receipt. Because services are taxed where they are performed, the rate depends on your service address and may differ between jobs.

7Booking

Submitting a booking request does not create a binding appointment until Hope Sandoval LLC confirms it by phone, text, or email. Requested times are subject to availability.

8Text messages and calls

By giving us your mobile number when you book or request a quote, you agree to receive calls and text messages about your appointment, including booking confirmations, reminders, arrival notices, and follow-up about the work. These messages come from Hope Sandoval LLC or from Square on our behalf.

These are service messages about work you requested, not marketing. Message and data rates may apply depending on your carrier. Reply STOP to any text message to stop receiving texts; you may still receive phone calls about a scheduled appointment. We do not send promotional or marketing text messages without your separate consent.

9What we need at the property

To perform the work we need parking within roughly 100 feet of the entrance, access to at least two working electrical outlets on separate circuits, access to a working water source and a drain, and someone to let us in at the scheduled time.

If these are not available and the work cannot go ahead, it is treated as a cancellation with less than 24 hours notice and the trip charge applies.

10Cancellation, rescheduling, and access

Cancel or reschedule at no charge with at least 24 hours notice. With less than 24 hours notice, or if we cannot access the property at the scheduled time, a trip charge of $50 may apply. We may reschedule for weather, equipment failure, or other circumstances beyond our control, without liability.

11Right to refuse or discontinue service

We may decline to begin work, or stop work and leave, if the property or the work area is unsafe, if anyone on site is abusive or threatening, if pets are not secured away from the work area, if conditions were materially different from what was described at booking, or if continuing would risk damage to the property or its contents. Work completed up to that point is payable. Where no work was performed, the trip charge applies.

12Hazardous conditions

If sewage backup, standing water, visible mold growth, insect or animal infestation, biological contamination, or any other condition presenting a health risk is found at the property, work stops immediately and will not resume until the condition has been professionally remediated by a qualified contractor. Hope Sandoval LLC does not perform remediation of any kind. Where such a condition was not disclosed at booking, the visit is treated as a same-day cancellation and the trip charge applies.

13Items we do not move

For safety and liability reasons we do not move: pianos, organs, entertainment centers, bookcases and shelving units, china cabinets, large or heavy bed frames, waterbeds, televisions, computers, game consoles, stereo equipment, lamps, aquariums, pool tables, safes, and any item holding fragile or valuable contents.

We may move other basic furniture where it is safe to do so and where it is agreed in advance and priced on your job sheet. Anything you want cleaned underneath an item on this list should be cleared by you before we arrive.

14The service agreement governs the work

All carpet cleaning work is subject to the Hope Sandoval LLC Job Sheet and Service Agreement, which you are asked to sign before work begins. It sets out scope, pre-existing conditions, customer responsibilities, and remedies in full. Nothing on this website modifies that agreement.

Janitorial, recurring cleaning, and other services not covered by that agreement are quoted separately and governed by the written scope and price agreed before work begins.

15Results are not guaranteed

Service descriptions on this site are general. Results vary with fiber type, age, construction, soil level, and prior treatment. Nothing on this site is a guarantee that any particular stain or odor will be removed.

Pet urine, bleach and chemical discoloration, dye transfer, rust, ink, paint, cosmetics, wax, adhesives, set-in or repeatedly cleaned stains, sun fading, and stains previously treated with over-the-counter products commonly do not fully respond and may be permanent. Stains can reappear after drying as moisture wicks up from the backing. This is normal and is not defective work.

16Our re-clean guarantee, and how to make a claim

If you are not satisfied with the cleaning, tell us within 10 days of service, by phone or in writing. We will return and re-clean the affected area at no charge. If a second cleaning does not produce an acceptable result, we may at our discretion refund the amount paid for that area. No refund is issued without first allowing us the opportunity to re-clean. This guarantee covers the cleaning itself, applies to the customer who paid for the service, and does not cover new soiling or normal wear after our visit.

Claims for damage to property are different and must be reported within 72 hours, in writing, with photographs, and we must be allowed to inspect the item before any repair, replacement, or disposal. Damage cannot be verified after an item has been repaired or thrown out, and those claims cannot be honored.

17Testimonials and photographs

Before-and-after images and customer comments shown on this site come from specific jobs and are not a promise of comparable results on your property. We photograph work areas for quality control and claim documentation; those are internal records. We do not publish images of your property without your separate written consent.

18Payment

Payment is due on completion unless otherwise agreed in writing. Card payments are processed by Square. Hope Sandoval LLC does not see, handle, or store your full card number. Past-due invoiced balances accrue a late fee of 1.5% per month or $25, whichever is greater, to the extent permitted by New Mexico law. Returned payments incur a $30 fee.

19Authorization to charge a card

Where you provide a card to hold or secure an appointment, you authorize Hope Sandoval LLC to charge that card for the agreed price on completion of the work, and for any trip charge or cancellation fee that becomes due under these terms. We will not charge more than the price confirmed with you, and any additional work is charged only with your approval as set out above.

20Payment disputes and chargebacks

If you have a concern about a charge, contact us first at (575) 654-3764 and we will work to resolve it. You agree to give us that opportunity before starting a chargeback or payment dispute with your card issuer. Where a chargeback is filed for work you accepted on site without first contacting us, you remain responsible for the disputed amount together with reasonable costs of responding to the dispute, to the extent permitted by New Mexico law.

21Information you give us

When you book or request a quote, we collect the contact and address details needed to schedule and perform the work, and we use them for that purpose and to follow up about your job. We do not sell your information. Scheduling and payment data you enter into Square is held by Square under its own privacy policy.

22Limitation of liability

To the maximum extent permitted by New Mexico law, Hope Sandoval LLC is not liable for any damages arising from the use of this website or from reliance on information published on it. Liability for the services themselves is limited as set out in the signed Service Agreement.

23Third-party links and tools

This site links to third-party services, including Square. Hope Sandoval LLC does not control and is not responsible for third-party content, availability, or terms.

24Intellectual property

The content, layout, and images on this site are the property of Hope Sandoval LLC and may not be reproduced without permission.

25Changes to these terms

Hope Sandoval LLC may update these terms at any time. The version posted at the time of your visit applies to that visit. Published prices may change; the price confirmed with you at booking applies to your job.

26If part of these terms cannot be enforced

If any provision of these terms is found to be invalid or unenforceable, that provision is limited or removed to the minimum extent necessary and the remaining provisions stay in full force. A failure to enforce any provision on one occasion is not a waiver of the right to enforce it later.

27Governing law

These terms are governed by the laws of the State of New Mexico, with venue in Doña Ana County.